Privacy Policy

1. Introduction

Welcome to Trofika ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our marketplace platform at trofika.com.

2. Information We Collect

Account Information

When you create an account, we collect:

• Your name and email address (via Google Authentication or email registration)
• Phone number (optional, for seller contact purposes)
• Profile information you choose to provide

Seller Information

If you become a seller and choose to accept card payments via Stripe, we collect:

• Tax identification number (ΑΦΜ) - required by Stripe for payment processing compliance
• Business address and contact information
• Bank account details (processed securely by Stripe)

Important: Connecting to Stripe is entirely optional. You can sell on Trofika without enabling card payments - many sellers arrange direct payment with buyers.

Usage Information

We automatically collect certain information about your device and how you interact with our platform, including browser type, IP address, and pages visited. This helps us improve our service.

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Enable buying and selling on our marketplace
• Process payments through Stripe (if you opt in)
• Send order notifications and important updates
• Provide customer support
• Improve our platform and services

4. Google Authentication

We use Google OAuth for secure authentication. When you sign in with Google:

• We receive your name, email address, and profile picture from Google
• We use this information only to create and identify your account
• We do not access your Google contacts, calendar, or any other Google services
• We do not use your Google data for advertising or marketing purposes

5. Payment Processing (Stripe)

We partner with Stripe for secure payment processing. If you choose to enable card payments:

• Stripe collects and processes your payment information directly
• We never see or store your full card numbers
• Stripe requires seller verification (including ΑΦΜ) to comply with financial regulations
• Your payment data is protected by Stripe's PCI-DSS compliance

For more information, see Stripe's Privacy Policy.

6. Data Sharing

We share your information only in these circumstances:

• Between buyers and sellers: To facilitate transactions (e.g., your name and contact for order communication)
• With Stripe: If you enable card payments, for payment processing
• Legal requirements: When required by law or to protect our rights

We do not sell your personal data to third parties or use it for advertising.

7. Data Security

We implement appropriate security measures to protect your data, including:

• HTTPS encryption for all data transmission
• Secure password hashing
• Regular security updates and monitoring

8. Your Rights

Under GDPR and Greek data protection law, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to certain processing
• Data portability

To exercise these rights, please contact us at hello@trofika.com.

9. Cookies

We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or tracking cookies.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@trofika.com