Return Policy

1. What is covered

You are entitled to a refund or a replacement if:

• An item arrives damaged or spoiled
• An item is not what the listing described
• You received the wrong item
• Something you paid for is missing from your order

2. How to report a problem

Within 7 days of delivery:

• Open the order in your Trofika account and send the seller a message
• Describe the problem and attach a photo of the item and its packaging
• Keep the item until the problem is resolved, in case the seller needs to see it

3. What the seller does

The seller replies within 2 days and offers a full refund or a replacement of the affected items. You never pay to send back a defective item; often the seller will not ask for it back at all.

4. What is not covered

Because most products are fresh food and natural products, we do not accept returns or exchanges for:

• A change of mind
• Items damaged or spoiled after delivery, for example by incorrect storage
• Problems reported more than 7 days after delivery

5. How refunds are paid

• Card payments are refunded to the same card. Refunds usually appear within 5 to 10 business days.
• Payments made directly to the seller, such as a bank transfer or cash, are refunded by the seller directly to you, within 7 days of agreeing on the refund.

6. If you cannot agree

If you and the seller cannot agree, contact Trofika through the Help page and we will step in to mediate.

Go to Help