Terms of Service

1. Acceptance of Terms

By accessing or using Trofika ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.

2. About Trofika

Trofika is an online marketplace connecting local farmers, producers, and sellers with buyers seeking fresh, local products. We provide the platform for transactions but are not a party to the actual sale between buyers and sellers.

3. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate and complete information
• Keep your account credentials secure
• Notify us immediately of any unauthorized use
• Be responsible for all activity under your account

You may create an account using your email address or through Google Authentication.

4. Buying on Trofika

As a buyer, you agree to:

• Provide accurate delivery information
• Complete payment for orders you place
• Communicate respectfully with sellers
• Report any issues with orders promptly

5. Selling on Trofika

As a seller, you agree to:

• Provide accurate product descriptions and images
• Honor the prices listed on your products
• Fulfill orders in a timely manner
• Comply with all applicable food safety and sales regulations
• Respond to buyer inquiries professionally

Payment Options

Sellers can choose to:

• Cash on delivery: Arrange payment directly with buyers upon delivery
• Card payments via Stripe: Accept credit/debit cards through our integrated payment system

If you choose to accept card payments, you must connect your Stripe account and provide the required verification information (including your ΑΦΜ/tax ID) as required by Stripe and financial regulations.

6. Products and Listings

Sellers are responsible for ensuring their products:

• Are legal to sell in Greece
• Meet food safety standards where applicable
• Are accurately described and photographed
• Are available in the quantities listed

Trofika reserves the right to remove any listing that violates these terms or applicable laws.

7. Payments and Fees

For card payments processed through Stripe:

• Standard Stripe processing fees apply
• Trofika may charge a platform fee (clearly disclosed before you enable payments)
• Payouts to sellers follow Stripe's standard payout schedule

For cash on delivery, payment arrangements are made directly between buyer and seller.

8. Prohibited Activities

You may not:

• Use the platform for illegal purposes
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Attempt to circumvent our payment systems for orders placed through the platform
• Scrape or collect data from the platform without permission
• Interfere with the platform's operation

9. Disputes

Trofika provides a platform for communication between buyers and sellers. In case of disputes:

• We encourage parties to resolve issues directly through our messaging system
• For card payments, Stripe's dispute resolution process applies
• Trofika may assist in mediation but is not obligated to resolve disputes

10. Limitation of Liability

Trofika provides the platform "as is" and makes no warranties about the quality, safety, or legality of products listed. We are not liable for:

• The quality or safety of products
• The accuracy of listings
• The conduct of buyers or sellers
• Any indirect, incidental, or consequential damages

11. Intellectual Property

The Trofika name, logo, and platform design are our intellectual property. By posting content (product images, descriptions), you grant us a license to display this content on our platform.

12. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may also delete your account at any time through your settings.

13. Governing Law

These terms are governed by the laws of Greece. Any disputes shall be resolved in the courts of Thessaloniki, Greece.

14. Changes to Terms

We may update these Terms of Service from time to time. Continued use of the platform after changes constitutes acceptance of the new terms.